RentalsTroubleshooting
Resolve common rental and payment issues with simple steps like retrying payments, checking entitlements, or refreshing the app.
If you are experiencing any difficulty accessing Transactional Video On Demand titles (movies, events, or rentals) or facing issues during the payment process, this section is here to assist you. Most common problems can be resolved through these simple troubleshooting steps:
Payment Retry and Check: If your payment failed, retry the transaction or check that you have sufficient balance in your bank account/card. Ensure your payment details are accurate.
Entitlement Check: Confirm that the rental has been registered to your account. This usually appears instantly in the "My Rentals" section. If not visible, check your payment confirmation email.
Application Refresh: Sometimes, refreshing the application or force-closing and restarting it can update content entitlement. On mobile or TV apps, close the app completely and reopen it.
Internet Connection: Ensure your internet connection is stable and strong, especially when making a payment or streaming content.
If the issue persists despite following these simple methods, immediately contact ARY+ Customer Support, who can manually check your purchase history and resolve the problem.