ARY+ Refund Policy
At ARY+, we want to ensure you have a smooth and enjoyable viewing experience. If you face an issue with your subscription or rental purchase, you may be eligible for a refund under specific conditions listed below.
Refund Eligibility
You may request a refund if:
You were charged but your rental did not activate: Payment was deducted but the rental remains inactive or locked.
You were charged twice for the same rental: Duplicate transactions caused by payment gateway issues.
Your rental did not play due to an ARY+ system error: Video fails to load or returns an error repeatedly despite stable internet.
You purchased a rental but never started watching it: Refund only applies if the content has not been played.
Refunds are not provided for:
Change of mind after purchase.
Rentals that were already started or watched.
Issues caused by the user’s device, internet, or third-party apps.
Expired rentals (after the viewing window).
Promo codes or discount offers not applied during checkout.
Once approved, refunds are processed through your original payment method. Time may vary based on your bank or payment provider:
Local banks: 3–7 business days
International cards / wallets: 10 -15 business days
You can request a refund quickly using one of the following:
Email Us Directly Send an email to: [email protected]
Include the following:
Registered email
Transaction ID
Date of payment
Issue description
Screenshot (optional)
To maintain a fair experience for all users, ARY+ may limit refund requests if unusual or excessive activity is detected.