Terms of Service

These Terms of Use ("Terms") govern your access to and use of the ARY+ streaming service ("ARY+", the "Service") provided by ARY Services ("we", "us", "our").

By accessing ARY+, creating an account, or renting content, you agree to be bound by these Terms. If you do not agree to them, you must not use the Service.

These Terms should be read together with the ARY+ Privacy Policy, which explains how we handle your personal information, and the ARY+ Refund Policy, which sets out the circumstances in which a payment may be refunded. Both form part of your agreement with us.

You must be at least 18 years of age to create an ARY+ account or to rent content. By creating an account, you confirm that you meet this requirement.

If we become aware that an account has been created by a person under 18, we may suspend or close it.

Some content on ARY+ is not suitable for younger viewers. Where you permit others in your household to access ARY+ through your account, you are responsible for supervising that access and for ensuring the content viewed is appropriate.

You must not use ARY+ if you are barred from doing so under any applicable law, or if your account has previously been closed by us for breach of these Terms.

To rent content and to access certain features you must register an account and provide accurate, current information. You agree to keep that information up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that takes place under your account. Your account is personal to you and to members of your household. You must not sell, transfer, publish or otherwise make your credentials available to any other person.

You must notify us without delay if you believe your account has been accessed without your authorisation.

We may refuse to register an account, or close an existing account, where we reasonably consider that the information provided is inaccurate, that the account is being used in breach of these Terms, or that registration is being attempted by a person who is not eligible.

ARY+ is offered on two bases.

Because advertising-supported content is available without payment, ARY+ does not offer free trials or introductory periods.

We may introduce additional access models in future. Where we do, we will publish revised Terms in accordance with Section 26 before they apply to you.

Advertising forms part of how ARY+ makes content available without payment. By using the Service you accept that advertising may be shown to you, and that we may measure your interaction with it as described in the ARY+ Privacy Policy.

You must not use any means to block, remove, skip, obscure or interfere with the delivery or measurement of advertising on ARY+.

The volume, placement, duration and format of advertising may change from time to time. Ad-free viewing is not offered and is not guaranteed on any part of the Service unless we expressly state otherwise.

7.1 Pricing

Rental prices are set on a per-title basis and vary between titles and events. The applicable price is displayed on the content detail page and on the purchase screen before you confirm the transaction.

The terms of each rental, including the period within which you must begin viewing and the period within which you must complete viewing once you have begun, are determined by the title concerned and are displayed to you on the content detail page and on the purchase screen before you confirm the transaction.
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Payment for rentals is made directly to us through licensed third-party payment providers. The payment methods available to you depend on your Territory and are shown on the payment screen.
By confirming a purchase you authorise the charge to the payment method you have selected. Your rental entitlement is granted once payment has been confirmed to us by the payment provider.

Before you rent a title, we make available information about it on the content detail page. Depending on the title, this may include a synopsis, cast and crew details, duration, genre, age or content rating, available audio and subtitle options, the rental price, the entitlement period, and a trailer or preview.

Rentals are transactions for digital content delivered immediately on purchase. Once a rental entitlement has been granted, the transaction is complete.

The circumstances in which a payment may be refunded or reversed, and the process for requesting this, are set out in the 

ARY+ Refund Policy, which is published on aryplus.tv and forms part of your agreement with us. Where these Terms and the ARY+ Refund Policy differ on a refund matter, the ARY+ Refund Policy prevails.

Nothing in this Section limits any right you have under the consumer protection law of your country of residence that cannot be excluded or restricted by agreement.

We may from time to time offer promotions, discount codes, vouchers or other offers in relation to rentals. Each is subject to its own terms, which will be made available at the time of the offer.

Unless expressly stated otherwise, promotional offers cannot be combined, have no cash value, are not transferable, and may be withdrawn or amended by us at any time. We may cancel any offer and reverse any benefit obtained where we reasonably consider that it has been obtained by fraud, error, or in breach of its terms.

ARY+ may operate a loyalty programme under which viewing activity accrues watch hours that can be redeemed for a benefit provided by a third party, subject to the conditions of that programme.

• Watch hours have no cash value, are personal to your account, and are not transferable, saleable or exchangeable.
• Eligibility, the minimum redemption threshold, the conversion rate applied, and the Territories in which redemption is available are determined by us and may be changed at any time.
• Redemption requires you to provide the information necessary to complete the transfer, which we pass to the receiving service for that purpose only, as described in the ARY+ Privacy Policy.
• Once a redemption has been confirmed as successful, the watch hours redeemed are deducted and the transaction cannot be reversed by us.
• The benefit received is provided by the receiving service under its own terms, and we are not responsible for its availability, operation, or the terms on which it is held or used.
• We may suspend, vary or withdraw the loyalty programme at any time. Accrued watch hours give rise to no entitlement to compensation if the programme is varied or withdrawn.

ARY+ may host voting campaigns in connection with programming. Each campaign is subject to its own rules, which govern eligibility, the number of votes permitted, the opening and closing times, and how results are determined and published. Where a campaign rule differs from these Terms, the campaign rule prevails for that campaign.

You must not use automated means, multiple accounts, or any other method to cast votes other than as permitted by the applicable campaign rules. We may void votes, exclude participants, and withhold or amend results where we reasonably consider that a campaign has been manipulated.

Voting is provided for entertainment. Unless a campaign expressly states otherwise, participation confers no prize, benefit or entitlement, and results are final.

The content available on ARY+ depends on the rights we hold, and those rights are granted on a territorial basis. Content available in one Territory may not be available in another, and the catalogue in your Territory may change at any time.

Titles may be added to or withdrawn from ARY+ at any time. We do not guarantee that any particular title, series, episode or event will be available at any particular time or will remain available. 

Withdrawal of a title does not affect a rental entitlement you have already purchased and which remains within its validity period, unless we are prevented from continuing to make it available for reasons outside our control.

We determine your Territory using your IP address and, where you have granted the relevant permission, your device location. Certain payment methods are also available only in particular Territories.

You must not use a virtual private network, proxy server, alternative domain name system, or any other technology or method to conceal your location or to access content that is not available in your Territory. Doing so is a breach of these Terms and may result in suspension or closure of your account.

Content on ARY+ is made available by streaming and requires an active internet connection. ARY+ does not currently offer downloads for offline viewing.

You are responsible for the internet connection and equipment used to access ARY+, and for any data charges incurred. Playback quality depends on your connection speed, your device, and the capacity of your network, and may vary.

ARY+ is available on the platforms listed at the front of these Terms. The features available and the playback quality achievable vary by platform and device, and not every feature is available on every platform.

We do not currently apply a limit on the number of devices registered to an account or on the number of simultaneous streams. We may introduce such limits, and we may vary them, in order to protect the Service, comply with the terms on which content is licensed to us, or prevent misuse. Where we do so, we will give notice in accordance with Section 26.

Support for particular devices, operating system versions and application versions may be withdrawn where it is no longer technically or commercially reasonable for us to maintain it.

You may contact us through the contact form on aryplus.tv, through the live chat available on the Service, or by email using the details in Section 28. Information you provide when contacting us is handled as described in the ARY+ Privacy Policy.

We may send you service communications relating to your account, including payment confirmations, transaction receipts, entitlement notices, security notices and changes to these Terms. These are not marketing messages and are sent as part of providing the Service.

Where you have enabled push notifications, we may send them to your device. You may disable them at any time in your device settings.

When communicating with us you must not be abusive, threatening or offensive towards our staff, and must not submit false or misleading information. We may decline to continue a communication that breaches this requirement.

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and view content on ARY+ for your own private, non-commercial use, using the ARY+ applications and website.

This licence does not transfer any ownership. Renting a title gives you a right to view it for the period stated; it does not give you ownership of it or of any copy of it.

You must not, and must not attempt to, and must not permit or assist any other person to:

• copy, record, download, reproduce, archive, distribute, publish, broadcast, retransmit, perform or publicly display any content, in whole or in part, except as expressly permitted by these Terms;
• circumvent, remove, alter, disable, degrade or defeat any digital rights management, encryption, watermarking, access control, geographic restriction or other protective technology applied to ARY+ or its content;
• access, extract or capture any content stream, manifest, playlist, licence, token or media file otherwise than through the ARY+ applications and website as we make them available;
• access ARY+ or its content by any automated means, including scraping, crawling, harvesting or the use of scripts, other than as we expressly permit;
• reverse engineer, decompile or disassemble any part of the Service, except to the extent this restriction cannot lawfully be excluded;
• probe, scan or test the vulnerability of the Service, or breach or circumvent any authentication, entitlement or security measure;
• interfere with or disrupt the Service, its infrastructure, or any other user’s use of it, including by introducing malicious code or by imposing an unreasonable load on our systems;
• use the Service in a manner that infringes the intellectual property rights or other rights of any person;
• use the Service for any unlawful purpose, or in breach of any law applicable to you;
• block, remove or interfere with advertising on the Service, or with the measurement of advertising;
• share, sell, rent, sublicense or otherwise make available your account credentials or any rental entitlement;
• use a virtual private network, proxy or similar method to misrepresent your location; or
• create or use an account by means of false information, or create an account after a previous account of yours has been closed by us for breach of these Terms.

All content on ARY+, and the Service itself, including the applications, the website, their design, software, databases, and all trade marks, logos and names used on them, are owned by us or by our licensors and are protected by copyright, trade mark and other laws.

Nothing in these Terms transfers any intellectual property right to you. All rights not expressly granted are reserved.

If you believe that content on ARY+ infringes your rights, contact us using the details in Section 28 with sufficient information to identify the content and the right you claim, and we will review the matter.

ARY+ relies on third parties for certain functions, including payment processing, hosting and content delivery, analytics, advertising, notifications and customer support. Those parties act on our behalf or provide services to us, and their involvement does not alter your agreement with us.

All rental transactions are made directly with ARY Services. We do not sell rentals through any third-party billing arrangement.

The ARY+ applications may be obtained through application distribution platforms operated by third parties. Those platforms impose their own terms on the download and installation of applications, and those terms are between you and the platform operator. They do not govern your rental transactions with us.

Where ARY+ links to an external website or service, we do not control it and are not responsible for its content, its practices or its terms.

We aim to keep ARY+ available and functioning, but we do not guarantee uninterrupted or error-free access. The Service may be unavailable or degraded because of maintenance, technical failure, network conditions, third-party outage, or events outside our reasonable control.

We may modify, add to, restrict or discontinue any part of the Service, including features, platforms and content, at any time. Where a change materially and adversely affects a rental entitlement you have already purchased and which is still within its validity period, we will take reasonable steps to preserve your access or to address the matter under the ARY+ Refund Policy.

We may suspend all or part of the Service where necessary to protect its security or integrity, to comply with a legal or regulatory requirement, or to carry out urgent work.

You may stop using ARY+ at any time. You may request closure of your account and deletion of your personal information as described in the ARY+ Privacy Policy. Closing your account ends any rental entitlement then in force, and no refund arises as a result.

We may suspend or close your account, withdraw any rental entitlement, and refuse you further access to the Service, where:

• you are in breach of these Terms, and in particular of Section 17;
• we reasonably suspect fraud, unauthorised use of a payment method, or a chargeback made otherwise than in accordance with the ARY+ Refund Policy;
• you are not eligible under Section 3;
• we are required to do so by law, by a court order, or by a regulatory or law enforcement authority; or
• we are required to do so under the terms on which content is licensed to us.

Where it is reasonable and lawful to do so, we will notify you and, for a breach capable of remedy, give you an opportunity to remedy it. Where the breach is serious, or where notice would prejudice the protection of the Service or of content, we may act immediately.

ARY+ is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, and subject to Section 23, we exclude all warranties, conditions and representations not expressly set out in these Terms, whether express or implied by statute, common law or otherwise.

We are not responsible for the acts or omissions of your internet service provider, your network operator, your device manufacturer, or any payment provider, bank or card issuer.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded. Nor does anything in these Terms limit or exclude any right you have under the consumer protection law of your country of residence that cannot be excluded by agreement.

Subject to the paragraph above, and to the fullest extent permitted by law:

• our total liability to you arising out of or in connection with a rental, whether in contract, tort including negligence, breach of statutory duty or otherwise, is limited to the amount you paid for the rental to which the claim relates;
• our total liability to you in connection with your use of advertising-supported content, in respect of which no payment is made, is limited to the sum of one thousand Pakistan Rupees; and
• we are not liable for any indirect or consequential loss, or for any loss of profit, revenue, business, opportunity, goodwill, anticipated saving, or data, however arising.

You acknowledge that we make information about each title available to you before purchase, as described in Section 7.4, and that your decision to rent a title is made on the basis of that information. We accept no liability arising from your assessment of a title’s subject matter, quality or suitability.

Each provision of this Section operates separately. If any part of it is found to be unenforceable, the remaining parts continue to apply.

You agree to indemnify us against any claim, loss, liability, cost or expense, including reasonable legal costs, that we incur as a result of your breach of these Terms, your use of the Service in breach of any law, or any unauthorised use of your account that arises from your failure to keep your credentials confidential.

This Section does not apply to the extent that the claim arises from our own breach of these Terms or our negligence.

We may amend these Terms from time to time to reflect changes to the Service, to our commercial arrangements, or to legal or regulatory requirements.

When we amend them, we will update the version number and the date shown at the front of the document and publish the revised Terms on aryplus.tv. Where an amendment materially affects your rights or obligations, we will give notice through the Service or by email before it takes effect.

Continued use of ARY+ after amended Terms take effect constitutes acceptance of them. If you do not accept them, you must stop using the Service.

These Terms, and any dispute or claim arising out of or in connection with them, their subject matter or their formation, are governed by the laws of the Islamic Republic of Pakistan.

The courts of Pakistan have exclusive jurisdiction to settle any such dispute or claim, save that nothing in this Section deprives you of the protection of any mandatory provision of the law of your country of residence, or of the right to bring proceedings in the courts of that country where the law of that country gives you that right.

Before commencing proceedings, we encourage you to contact us using the details in Section 28 so that we may attempt to resolve the matter directly.

Entire agreement. These Terms, together with the ARY+ Privacy Policy and the ARY+ Refund Policy, constitute the entire agreement between you and us in relation to the Service and supersede any prior arrangement or understanding.

Severability. If any provision of these Terms is found to be invalid or unenforceable, it is to be severed or modified to the minimum extent necessary, and the remaining provisions continue in full force.

No waiver. A failure or delay by us in exercising any right under these Terms does not waive that right.

Assignment. You may not assign or transfer your rights or obligations under these Terms. We may assign or transfer ours to any group company, or in connection with a merger, acquisition, reorganisation or sale of assets, provided your rights under these Terms are not adversely affected.

Events outside our control. We are not liable for any failure or delay in performing our obligations where that failure or delay results from an event outside our reasonable control.

Language. These Terms are issued in English. Where we publish a translation, the English version prevails in the event of any inconsistency.